When teams lack end-to-end observability of critical infrastructure and applications, blame rushes in to fill the vacuum, says Splitpoint Solutions MD Brett Airey.
The future of outsourcing will not be determined by labour cost alone, says Zandile Myeni, growth and marketing executive, SoluGrowth.
Many South African SMEs avoid outsourcing IT to save costs, but system downtime and reputational damage can quickly erode perceived savings.
ICT cost unpredictability is one of the biggest headaches for SMEs, making financial planning difficult and keeping business owners awake at night.
Companies of all sizes and across all industries are considering outsourcing the hosting of their data and looking at colocation as part of their ongoing IT strategy.
Firms increasingly rely on innovative hiring strategies and bootcamp-as-a-benefit models to navigate the persistent tech skills shortage.
Outsourcing security to a managed detection and response service gives companies immediate access to a specialised team of professionals.
Companies would do well to seek out partners that don’t just provide an IT service − they must genuinely want to be partners in business.
The fields of technology procurement and outsourcing are more mature in Northern Hemisphere markets, the company notes.
Managed service providers can pool their resources and cater to several clients, enabling them to reduce costs and invest more in new technologies and skills.
The SA Social Security Agency says its in-house contact centre is struggling to cope, due to limited human capacity and tech.
Outsourcing to South Africa can offer significant savings without compromising quality, according to Woww.
Top business technology news | 20 - 25 March 2023
A summary of the top business technology stories shared by ITWeb between 20 - 25 March 2023, Visit www.itweb.co.za for more news. #NewsVideo #networking #helios