The Road Accident Fund’s information request comes as Cabinet recognises improvements in the entity's turnaround strategy.
The companies have adopted enterprise-grade voice services from eNetworks, a Datacentrix company.
The connection between key talent retention and acquisition and call analytics.
The bank is building an internal database to support generative artificial intelligence, in a move aimed at improving the functionality of its mobile app.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Chinese smartphone maker unveils its V30 5G and V30e 5G devices in the South African market.
A Syspro survey shows Africa’s manufacturing CFOs continue to invest in traditional tech, such as BI, CRM and enterprise resource planning.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Generative AI democratises creativity, allowing everyone to harness the power of innovation and drive a new era of transformation.
The city wants to grow Jobs Connect, proposing a R5.5 million investment in the recruitment platform.
Retailers and brands can realise the immense power of data-driven decision-making by using predictive analytics to glean faster insights.
Successful and customer-friendly digital banking can be distilled to two key strengths: user experience and security, says Gur Geva, co-founder and CEO of iiDENTIFii.
Minister Dr Blade Nzimande lashes out at the former NSFAS board for failing to act on improperly awarded student allowance contracts.