White Papers

White paper: Digitalisation only possible with eyes wide open

Magic Orange explores the role of cost transparency in shaping business demand.


White paper: Accelerate digital transformation in 11 steps

Businesses must change how they support and manage their technology.

5 Sep

White paper: ACESI Group presents platinum all-flash storage leasing services

Flash-based data reduction helps customers reduce their total cost of ownership while remaining competitive. [Local rep: Pinnacle]


White paper: Quality management as the cornerstone to customer service

Enghouse Interactive outlines the benefits of an effective quality management tool.

22 Aug

White paper: Reveal hidden ROI with customer engagement analytics

This tool can be extremely cost-effective when monitoring customer engagements across channels.

Aug 6, 2019

White paper: Microsoft's security intelligence report is out

Get Microsoft's perspective on 2018 cybersecurity trends such as cryptocurrency mining, supply chain attacks, and phishing in the Security Intelligence Report

Aug 5, 2019

White paper: The new rules of customer engagement

Customers want experiences marked by immediacy, personalisation and convenience.

Aug 1, 2019

White paper: How to reduce complexity and get more value from IOT

IOT isn’t just a trend - it’s a key element of digital transformation strategies.

Jul 29, 2019

White paper: The ultimate guide to omnichannel customer service

How to create seamless cross-channel experiences and win customers for life.

Jul 19, 2019

Understanding the efficacy of enterprise solutions in the digital world

Using SMB solutions instead of the automation required in an enterprise is a flawed approach, and the long-term damage can be far-reaching.