White Papers

White paper: Five real-world examples of analytics-driven quality management

Impacting business initiatives and achieving contact centre goals.

13 Nov

White paper: Effective IAM is only 30% technology

For integrated oil companies, the information risk strategy must extend from the oil field to the pump, and cover every point in between, says Microsoft.

13 Nov

White paper: Veritas presents NetBackup 8.1.2

Organisations need a reliable solution to protect their mission-critical data.


White paper: Taking your compliance programme to the next level

Navigating the new compliance landscape with intelligent automation.

31 Oct

White paper: Multiply financial processing efficiency with robotic process automation

How can robotic process automation benefit your company's accounting department?

26 Oct

White paper: KYC sparks an automation revolution

New tools to keep your processes compliant and your customers content.

22 Oct

White paper: NICE Quality Central + Nexidia

When powered by Nexidia Analytics, NICE Quality Central captures, sorts and scores 100% of agents' interactions on every channel.

Oct 17, 2018

White paper: The evolution of customer experience

Over the last 20 years, ensuring that `the customer is king' has become more significant than ever.

Oct 16, 2018

White paper: Rethinking enterprise data management

The need for improved enterprise data management coincides with the trend towards the digitisation of businesses.

Oct 15, 2018

White paper: Hyper-availability in the digital financial services enterprise

Valuable stored data continues to grow at exponential rates.