Articles about WhatsApp

CCMA to use ‘pervasive’ WhatsApp for referrals

The commission plans to deploy a WhatsApp-based chatbot for labour dispute referrals, reveals CIO Nkosikhona Nkosi.

CompCom wants govt to set up social media ombud

The competition watchdog recommends a regulatory framework for the establishment of a social media ombud.

Conversational hiring is where chat meets career

Conversational ATS approach meets people where they already are, on the apps they use every day.

Social media becomes new storefront

Now rivalling word-of-mouth as top purchase driver, social media is shaping African consumers’ buying decisions, says Boston Consulting Group.

CompCom orders social media giants to invest in SA media

YouTube, Meta, TikTok and X must significantly invest in SA’s media sector, as revenue-share compensation, says the watchdog.

SA’s information watchdog takes on ‘Big Tech’

The Information Regulator is in a legal “battle” with Google and Meta after the tech giants refused to hand over records, claiming South African law doesn't apply to them.

AI chatbot accelerates customer engagement for Cars.co.za

The online automotive marketplace sees a spike in sales leads after integrating its new AI-powered WhatsApp chatbot.

Beyond apps and algorithms: The enduring relevance of SMS in real-time messaging era

SMS provides an edge for business-critical, time-sensitive customer communications, says Richard Simpson, MD of BulkSMS.

Digify expands Kitso Bot reach

The Digital Foundations for ECD Success learning pathway is designed to help early childhood development centres improve digital and business management skills.

CertyFile: Blockchain-powered and encrypted system to mitigate document forgery

UJ Blockchain's CertyFile is a blockchain-powered system used for document verification using image processing technologies and AES-256 encryption.

WhatsApp declares war on scammers

The messaging and video calling app introduces new safety tools and bans millions of accounts linked to scam centres.

How omnichannel communication, automation are helping businesses have better conversations

There's a clear preference among modern customers for multiple options beyond phone calls when it comes to communicating with companies, says Rob Lith, chief commercial officer at Telviva.