Articles about Artificial Intelligence

Home Affairs officials suspended over AI ‘hallucinations’

The AI “hallucinations” were cited as references appended to the recently Cabinet-approved Revised White Paper on Citizenship, Immigration and Refugee Protection.

AI rewards senior developers, side-lines juniors

AI is changing how developers work and earn, favouring senior talent while limiting opportunities for juniors entering the market.

The future of customer operations is not AI. It’s operational intelligence

Operational intelligence embeds AI directly into the way customer interactions and workforce decisions are managed.

Deloitte ups mining, manufacturing productivity with agentic AI

The firm’s new operational intelligence centre detects anomalies early, helping prevent equipment failure and reduce downtime.

FNB taps AI to bolster NAVi virtual assistant

NAVi moves to a more integrated model where AI supports advisors in customer interactions, says the bank.

Top ICT tenders: Defence dept to upgrade websites

The Department of Defence wants to outsource the development, hosting and maintenance of nine websites under its purview.

SAP HR Connect spotlights AI-driven HR shift

AI and integrated HR systems are becoming essential to cut compliance risk and unlock workforce value, business leaders said.

Slow AI adoption fuels dangerous ‘shadow AI’ inside companies

Efforts to slow AI roll-outs in the name of governance may be creating bigger risks, warns Standard Bank’s Sibusiso Ngubeni.

Cash-strapped shoppers turn to AI to tighten spending

AI is becoming central to how South Africans shop, reinforcing a shift toward strategic spending, says SpendTrend26.

Businesses must move beyond AI hype to real value

Enterprises must stop chasing AI pilots and focus on measurable outcomes, TransUnion Africa CEO Lee Naik told the ITWeb AI Summit.

Google backs SA start-ups tackling African challenges

Two South African start-ups join Google’s Africa accelerator after beating nearly 2 600 applicants in a competitive selection process.

Capitec ramps up AI, smart ID rollout

The bank marks 25 years with strong earnings growth, AI investment, smart ID rollout and expanding digital services for 26 million clients.